Privacy Policy

1. Introduction

ProxyStream Data ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at proxystreamdata.com or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact information — name, email address, company name, and any details you include when reaching out via our contact form or email.
• Engagement information — project requirements, data specifications, and communications exchanged during a client engagement.
• Billing information — invoicing details such as company name, address, and payment records. We do not store full payment card details.

Information Collected Automatically

• Log data — IP address, browser type, pages visited, time and date of visit, and referring URLs, collected via standard server logs.
• Analytics data — aggregated usage statistics collected via Google Analytics (GA4). This data is anonymised and used solely to understand site performance.
• Cookies — we use essential cookies required for the site to function and analytics cookies (Google Analytics). See Section 7 for more details.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and communicate about potential or active engagements
• Deliver contracted services and send project-related updates
• Issue invoices and process payments
• Improve and optimise our website and service offering
• Comply with legal obligations
• Protect against fraud and misuse of our services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for collecting and using personal information depends on the context:

• Contract performance — processing necessary to deliver services you have engaged us for.
• Legitimate interests — operating and improving our business, provided those interests are not overridden by your rights.
• Legal obligation — where we must process data to comply with applicable law.
• Consent — where you have given explicit consent, such as for analytics cookies.

5. Data Sharing and Disclosure

We may share your information with trusted third parties only as necessary to operate our business:

• Service providers — hosting, email, and analytics providers acting as data processors on our behalf, bound by data processing agreements.
• Legal requirements — where disclosure is required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law:

• Client engagement records are retained for 5 years after the end of the engagement for accounting and legal purposes.
• Website analytics data is retained per Google Analytics' default retention settings (26 months).
• Email correspondence is retained for 3 years unless a longer period is required.

7. Cookies

We use the following types of cookies:

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — Google Analytics (GA4) to understand how visitors use our site. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

You can control non-essential cookies through your browser settings. Disabling cookies may affect your experience on our site.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data where no legal basis for retention exists.
• Restriction — request that we limit processing of your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.

To exercise any of these rights, email us at hello@proxystreamdata.com. We will respond within 30 days.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Our operations are based in Kathmandu, Nepal. If you are accessing our services from outside Nepal, your information may be transferred to and processed in Nepal or in countries where our service providers are located. By using our services, you consent to such transfers.

11. Children's Privacy

Our services are directed exclusively at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will indicate the revision date at the top of this page. For material changes, we will notify active clients by email. Your continued use of our site or services after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

ProxyStream Data
Kathmandu, Nepal
hello@proxystreamdata.com